Privacy Policy: ActivePal

 

ActivePal (“we,” “our,” “us”) is committed to protecting your privacy.
By using the app, you agree to the practices described below.

1. Information We Collect

a. Personal Information
Name, date of birth, gender
Email, phone number
Location (city, region, GPS)
Profile photo and service category

b. Financial Information 
Payment details are processed only through secure third-party payment gateways.
Bank/UPI details (if required by payment partner) are stored only by the payment gateway, not by ActivePal.

c. Usage Data
Device model, OS, unique ID
App usage logs, crash reports
IP address for security

d. Communication Data
In-app messages
Contact permissions (if granted)

2. How We Use Your Information
To create and manage accounts
To match users for services
To process payments via payment gateway
To verify identity and prevent fraud
To improve app performance
To provide customer support
To comply with legal requirements

3. Data Sharing and Disclosure
We do not sell or rent your data.
We share limited data only with:
– Authorized payment gateways (for direct payments)
– Legal authorities when required
– Technical partners (hosting, analytics)

4. Payment & Banking Security
Payment processing is handled by certified payment partners.
ActivePal does not store card/bank details.
All payment information is protected using encryption.

5. Data Storage & Protection
Personal data is stored securely with industry-standard protection.
Only authorized personnel can access user data.

6. Data Visibility
Your public profile is visible to users in the app.
Contact details become visible only after a confirmed payment/booking.
Sensitive financial data is never shown to other users.

7. Data Retention
Data is retained while the account is active or as required by law.
Requests for account deletion remove personal data within 30 days (except legally required records).

8. User Rights
You may request:
– Access to your data
– Corrections
– Account deletion
– Withdrawal of consent

Contact: ios.passionateinfotech@gmail.com

9. Cookies & Analytics
Used only for performance and app improvements.

10. Children’s Privacy
Users must be 18+.

11. Policy Updates
Updates will be posted in the app.

12. Contact
WhatsApp: +919825316568

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